On any given morning, the manager of any rental apartment or housing complex can expect to be barraged with a diverse array of questions, comments and complaints from tenants. They may range from no heat or cooling or hot water, to dripping faucets, noise, cooking odors or smoke from next-door, burned-out light bulbs in the hallway, lost keys, balky appliances, perceived rudeness from a staff member or someone else’s car in an assigned parking space. Each manager has his or her own roster of recurring “favorites”.